As Lighting Experts, we understand that sometimes you may not know if the light is going to work in your space until you open the box and see it in person. We want you to be happy with your purchase the first time, we also want you to be happy when you come back.
Returns must be requested within 30 days of receipt. Also, any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsellable condition may still be subject to additional fees that will be deducted from your refund or no refund able to be issued.
The following are considered NON-RETURNABLE merchandise:
- Any item that is marked as nonreturnable
- Any custom made or custom-built fixture
- Clearance items, custom quotes, special discounts, and orders of ten or more units
- Any item that is not in resellable condition
- Any item that is not in its original box with the original packaging materials and assembly instructions
- Any item without the correct RMA number written on a separate sheet taped to the box
Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
If a returned item is determined not to be in "As New" condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.
Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund items returned outside of the 30-day return policy.
If an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free-of-charge resolution. Upon inspecting the merchandise, please contact us by email, noting what was damaged, so that we can assist you immediately and expedite a new item right away.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our number right away so we can file a claim with the carrier and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call our number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take digital photos at all angles of the damaged or defective item for your records and e-mail us a copy at email@example.com